The criticalOP Advantage
You get all the support and maintenance that you need for one low monthly rate.
Minimize the daily hassles involved with using and managing technology, so you can get on with what really matters - YOUR BUSINESS.
BASIC | PRO | PREMIUM | |
---|---|---|---|
Customer Care | |||
Unlimited Phone Support | |||
Unlimited Remote Control Support * | |||
Service Availability Monitoring * | |||
After Hours Emergency Support * | |||
Unlimited On-Site Support * | |||
Maintenance | |||
Microsoft Patch Management | |||
Event Log Monitoring | |||
Drive Space Monitoring | |||
Security | |||
User Account Administration | |||
File Sharing Permission Administration | |||
Security Administration | |||
Virus Definition & Prevention |
BASIC | PRO | PREMIUM | |
---|---|---|---|
Customer Care | |||
Unlimited Phone Support | |||
Unlimited Remote Control Support * | |||
Application Support * | |||
After Hours Emergency Support * | |||
Unlimited On-Site Support * | |||
Maintenance | |||
Desktop Optimization | |||
Spyware / Adware Removal | |||
Executive Monthly Report | |||
Security | |||
Antivirus Software Management & Update | |||
Software Patch Management |
BASIC | PRO | PREMIUM | |
---|---|---|---|
Customer Care | |||
Router, Switch, Firewall | |||
Monitoring | |||
Configuration Changes | |||
Troubleshooting |
* Basic Technical Support sold separately.